BP Legal Solicitors ("we", "us") means B P Legal Solicitors Limited, a company registered in England with company number 09175990, whose registered office is at 221 Belgrave Gate, Leicester, LE1 3HT. We are the data controller for personal information collected through www.bplegal.co.uk and in the course of providing our legal services. We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
1. Information we collect
We collect the information you give us by email, through our website forms, over the telephone, face to face or by post. This may include your name, address, email and phone numbers, date of birth, copies of identity documents and proof of address, and information about your case or legal matter. We may also receive information from others involved in your matter, such as the other side's solicitors.
When you visit our website we collect technical information such as your IP address, browser type and the pages you view, using cookies and analytics tools including Google Analytics.
2. How we use your information
- to provide legal advice, assistance and representation under our agreement with you;
- to verify your identity and carry out fraud, credit and anti-money laundering checks;
- to comply with our legal and regulatory obligations, including those of the Solicitors Regulation Authority;
- to manage payments, respond to complaints and train our staff;
- to send you updates and information about our services where you have consented (you can unsubscribe at any time).
3. Calls and CCTV
We record most incoming and outgoing telephone calls, except where payment is taken, to assess our clients' needs, meet regulatory requirements, train staff and handle complaints. We operate CCTV at our offices in line with the ICO CCTV Code of Practice, to keep our premises and staff safe and to help prevent and detect crime.
4. Sharing your information
Your information may be subject to legal professional privilege and is treated as strictly confidential. We only share it where necessary to act for you or to run our practice, for example with barristers, experts, translators, costs draftsmen, process servers, auditors and secure storage providers, or where the law requires us to. We never sell your personal data.
5. How long we keep your data
- matter files: usually 7 or 12 years after the matter ends, in line with our file retention schedule;
- anti-money laundering and fraud prevention records: 5 years from the end of the matter or relationship;
- enquiries where we do not take on your case: 18 months;
- complaint files and financial records: 7 years;
- call recordings: 30 days.
6. Your rights
You have the right to be informed, to access your data, and to have it corrected or erased. You can also ask us to restrict or stop processing it, and request a portable copy. Our Data Protection Officer is Bhumika Parmar. To exercise your rights, please email info@bplegal.co.uk or call 0116 253 6856. If you are unhappy with how we handle your data, you may complain to the Information Commissioner's Office on 0303 123 1113 or at ico.org.uk.
7. Changes to this policy
BP Legal Solicitors may update this privacy policy from time to time. The current version will always be available on this page.